SHIPPING & RETURNS

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding UK and international public holidays).
During high-demand periods (e.g., sales events, holidays), processing may extend to up to 5 business days. We will notify you if any delays occur.

Shipping Methods & Delivery

Free Express Shipping is available for orders over £150 (UK) or £200 (international, excluding VAT and duties).
For orders below that threshold or requiring faster delivery, the following options are available:
- UK Standard (Royal Mail 48): £4.95 — delivery within 2–3 business days.
- UK Express (Royal Mail 24): £7.95 — delivery within 1 business day.
- International Standard (Tracked): £9.95 — delivery within 6–10 business days.
- International Express (DHL/FedEx): from £19.95 — delivery within 2–5 business days, depending on destination.

Shipping Destinations

We ship to the UK, Europe, North America, Australia, and select worldwide destinations.
Please note that remote or restricted locations may incur longer delivery times or additional shipping charges.

Customs, Duties & Taxes

Orders outside the UK may be subject to import duties, taxes, or customs fees, which are the customer’s responsibility.

Order Tracking & Notifications

Once your order ships, you will receive a confirmation email with a tracking number.
If you do not see tracking updates within 24 hours, check your spam folder, or reach out to our customer support team.

Lost, Damaged, or Delayed Shipments

We are not responsible for delays caused by courier issues beyond our control. However, we're happy to assist—please contact us promptly if there is a problem.
For lost or damaged packages, we recommend opting in for optional shipping insurance at checkout to help facilitate claims with the carrier.

Eligibility

We are happy to accept returns or exchanges within 30 days of delivery, subject to these criteria:
- Items must be unused, in original packaging, and in resalable condition.
- Final sale items (e.g., discounted bundles) are not eligible for refunds, but may be exchanged or credited at our discretion.

Return Process

Contact us at im.hairextensionsuk@gmail.com or via live chat/browser form to request a return.
We will issue a Return Authorization (RA) and, if applicable, a pre-paid return label for exchanges.
Once your return is received and processed (usually within 3–5 business days), we'll notify you and:
- Refund the original payment method (excluding original shipping costs), or
- Ship your exchanged item, covering return shipping where applicable.

Defective or Incorrect Items

In the rare event you receive a defective or incorrect item, contact us immediately. We will arrange for replacement at no additional cost, including shipping.

Cancellations

If you wish to cancel an order, please notify us within 24 hours of purchase. Beyond that, cancellations might not be possible once the order is in processing or shipping stages.

For any queries regarding shipping or returns, our customer service team is available: