STORE POLICY
CUSTOMER CARE
At I'M Hair Extensions, your satisfaction is our top priority. Whether you're selecting your perfect shade or need post-purchase assistance, our team is here to support you every step of the way.
Contact us any time via:
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Phone: 07721 645 469 (7 am–9 pm GMT Mon–Sat)
Live Chat: Available on our website during business hours
Info: If you have any questions regarding orders, product care, or aftercare, don't hesitate to get in touch!
PRIVACY & SAFETY
We take your privacy seriously. Here’s how we protect your information:
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We process payments using trusted third-party providers (e.g., PayPal, major credit/debit card networks) to ensure your financial data remains secure.
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All personal information is handled in compliance with relevant privacy laws and securely stored—only used to complete orders and enhance your shopping experience.
We may collect basic data such as email addresses (for order confirmations and updates) and shipping details. Rest assured, we do not share or sell your personal information.
WHOLESALE INQUIRIES
Are you a retailer or stylist interested in stocking our products? We'd love to hear from you! Email us your wholesale inquiry with your business details, and we'll get back to you with partnership information and pricing options.
PAYMENT METHOD
We currently accept:
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Credit / Debit Cards
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PayPal
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Offline Payments (such as direct bank transfers—get in touch if you'd prefer this method)
Order Cancellations
If you wish to cancel an order, please notify us within 24 hours of purchase. Cancellations beyond this window may not be possible once processing has begun.
Returns, Exchanges & Refunds
We understand that sometimes things don't work out. Here's how we help:
Eligibility
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Returns or exchanges are accepted within 30 days of delivery, provided the item is:
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Unused, in original packaging, and in resalable condition.
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Final sale or discounted items are not eligible for refunds but may be exchanged or credited at our discretion.
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Request Process
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Contact our team via email or live chat to request a Return Authorization (RA).
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We'll send you the necessary return instructions and, if applicable, a pre-paid return label.
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Once we receive and inspect your return (typically within 3–5 business days), we'll process your refund (minus original shipping costs) or ship your exchanged item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately. We'll arrange a replacement as soon as possible.
Wholesale Inquiries
Are you a retailer or stylist interested in stocking our products? We'd love to hear from you! Email us your wholesale inquiry with your business details, and we'll get back to you with partnership information and pricing options.
Contact & Support
For help with:
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Product questions
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Styling advice
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Order updates
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Returns or exchanges
Feel free to reach us via: -
Phone: 07721 645 469 (7 am–9 pm GMT Mon–Sat)
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On-site Live Chat